Customer Service Advisor

Position: Outbound Customer Service Representative

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Our client is seeking highly motivated individuals to join their Outbound Customer Service team in Gateshead. As an Outbound Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction.

Responsibilities:

• Conduct outbound customer service calls to existing customers, keeping them informed of updates
• Provide product and service information, responding to customer queries with excellent communication skills
• Build and maintain strong customer relationships through effective problem-solving
• Document customer interactions and feedback in our client's system
• Collaborate with your team and other departments to promptly resolve customer issues

Requirements:

• Previous experience in outbound customer service or customer service is preferred
• Excellent verbal communication skills
• Strong problem-solving abilities and the ability to think on your feet
• Familiarity with in-house systems and computer skills
• Ability to work independently and as part of a team

This is a full-time, temporary position for a minimum of 12 weeks, working Monday to Friday, 09:00 AM until 05:00 PM. You will be based onsite with the option for hybrid working.

Why join us?

• Candidate of the month incentives
• Perks at work, including discount vouchers and point collection
• Support programme with a 24/7 helpline
• Eyecare vouchers
• Competitive pension scheme, and much more

If you are enthusiastic about providing exceptional customer service and ready to contribute to a growing company, we want to hear from you! Please contact us today to apply for the position of Outbound Customer Service Representative.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.