Customer Service Advisor

My well established client based in Penrith, are currently recruiting for a Customer Service Advisor to join their team on a full time and permanent basis due to the ongoing expansion within the team.

In return, the successful candidate will benefit from a friendly and supportive working environment, a generous salary of £23,400 per annum, 23 days annual leave + bank holidays (increasing to a maximum of 25 days based on length of service) free parking on site and the option of hybrid working.

The successful candidates’ roles and responsibilities will include the following:

• Management of incoming sales and service enquiries and orders
• Processing all information and data onto the ERP and CRM systems
• Follow up with the order to cash process, informing customers of any deviations to SLA’s
• Assisting with any customer service issues, always looking to find solutions, and escalating where necessary
• Seek commercial opportunities and gain and pass on leads as appropriate
• Building and developing relationships with customers
• Providing a basic level of technical support to customers and escalating where required
• Supporting the outsourced administration team, escalating any deviations from standard operating procedures as required

The successful candidate will:

• Be reliable and punctual
• Have a problem solving approach to work
• Be passionate about providing a high level of customer service
• Be resilient and able to overcome any set backs
• Be a supportive team player
• Have an eye for detail
• Have a commercial focus

Please apply now for the chance to be considered for this opportunity, the client will interview as soon as successful candidates are sourced.