Customer Service Advisor

Reed Secure are working with large public sector organisation who are looking to recruit User Support Specialists

• Location: SE26 (Office based only)
• Duration: contract up to June 2025
• Salary: £24.98 per hour PAYE / £31.85 per hour Umbrella
• Start date: ASAP (depending on vetting - approx. 6 months from vetting application submission)
• Shift pattern - 24/7 shift working is essential - 12h Shifts (shifts example: 2 days - 7am - 7pm, 2 days 7pm - 7am, 4 non-working days)

Skills Profile:

• Previous Police experience is desirable, but not essential.

• The role holder will demonstrate competence in the use of Microsoft Word, Outlook, Excel, Box, MS Teams and competent keyboard skills.

• Ability to communicate at all levels with Police

• To provide support to all MPS users through email, telephone call, chat and face to face contact as determined by the Team Managers.

• To offer advice to officers regarding the CONNECT, COPA system, national file build and other CJ related matters.

• Re-keying of new case file information into CONNECT and CMS, or the updating of existing information in COPA and CMS.

You will be expected to:

• handle calls from MPS users
• log issues and create tickets
• Refer tickets to the correct assignment group

Who we’re looking for…

If you’re a motivated, passionate individual with excellent communication skills and a desire to help your colleagues through this monumental change, then we can offer you an experience hard to find anywhere else in policing. As part of the CONNECT Support Team you will meet a number of friendly and supportive staff and gain insight into this new and exciting system.  

This vacancy is open only to those who have the right to work in the UK and must be able to pass Police vetting and employment checks.

POLICE VETTING REQUIREMENTS

All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.

The requirement for clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

Also, checks will be made against:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records)
• UK criminal records covering both spent and unspent criminal records.
• Your credit and financial history with a credit reference agency
• Security Services records

If you have the skillset to be successful and happy to go through clearance, please reply to this e-mail with your most up to date CV for a review and join us in loving Mondays!