Customer Service Advisor

Do you enjoy helping customers? Do you have office-based experience? If so, this could be the right opportunity for you. Based in Basingstoke, we are working with a growing organisation who are seeking a Customer Service Advisor to join their team on a full-time, permanent basis.

You will be working on a rota basis working 7.5 hours a day between 8.00am and 6.00pm Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, you will then have the option to work on a hybrid basis.

Key Duties:

• Working in a busy and demanding contact centre environment you will be receiving incoming calls and responding to customer enquiries.
• Ensure accurate input of relevant data including detailed notes, actions, agreed plans
• Handle customer complaints with a can-do approach
• Deliver first point of contact resolution to customer transactional queries

What they looking for:

• Individuals with great customer service skills who have the ability to actively listen.
• Calls can be complex and difficult so you will need to be resilient.
• You need to have good computer literacy - the organisation uses multiple systems which you will be using while talking to their customers.
• Empathy and a passion for helping people
• The ability to connect and communicate with colleagues across the business
• The majority of customers call relate to repairs, so an understanding of what can happen in a home is an advantage.

If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful.