Customer service advisor

We are looking for a dedicated and enthusiastic Customer Service Advisor to assist with enquiries and provide excellent customer service within a not-for-profit and charity setting. This role is perfect for an individual who thrives in a fast-paced environment and is passionate about making a difference in the community.

Client Details

Based in Liverpool, our client is a leading provider in the not-for-profit and charities sector. With a workforce of over 150 employees, they strive to make a positive impact on their local community by providing essential services to those who need it most.

Description

• Responding to customer enquiries via phone, email and face-to-face
• Providing accurate and timely information to customers
• Maintaining a high level of professionalism and customer service at all times
• Working closely with the customer service team to meet service level agreements
• Assisting with the resolution of customer complaints
• Contributing to the continuous improvement of customer service procedures and practices
• Participating in training and development opportunities
• Adhering to company policies and regulations

Profile

A successful Customer Service Advisor should have:

• An educational background in a relevant field
• Proficiency in using customer service software and Microsoft Office Suite
• Excellent communication and interpersonal skills
• A strong commitment to providing excellent customer service
• The ability to work as part of a team and independently

Job Offer

• A yearly salary of £22,000, with an estimated range of £19,800 to £24,200
• Generous holiday leave
• Opportunities for professional development
• A supportive and friendly workplace culture
• The chance to make a positive impact in the Liverpool community

We encourage all interested individuals who meet the above criteria to apply for this rewarding role in Liverpool.