Customer Service Advisor

We are excited to be recruiting for one of the UK's leading specialists in their field, our client is looking for a Customer Service Administrator to join their busy orders team on a full-time, permanent basis.

The Sales and Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers by phone and email.

This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. Hours are Monday to Friday and vary between 8am - 4pm, 8:30am - 4:30pm, or 9am - 5pm.

The salary on offer for this role is up to £23,000 depending on candidate experience. The company offer a number of benefits including employee discount scheme, free on-site parking, opportunity for hybrid working and more!

Duties:

• Processing sales orders.
• Answering high volume of calls.
• Responding to emails.
• Providing information on changes to orders.
• Ensuring that the right products are entered at the right price.
• Manage order/delivery discrepancies, advising customers accordingly and ensuring replacement stock as requested.
• Processing collections and credits while ensuring the correct reason code is investigated and applied.
• Setting up and supporting customers online ordering.
• Dealing with orders and other queries.
• Managing complaints and queries.
• Create ad-hoc reports for customer and sales teams when required using Excel templates.
• Following business processes to ensure that we deliver right first time.
• Have a good understanding of the processes which we follow to ensure we minimise mistakes.
• Undertake special projects to improve the processes and the efficiency of the department.
• Finalising or cutting off each deadline by checking all orders are accounted for and sent electronically for processing.
• Arranging special deliveries such as same-day, booking in, reworks and other non-standard delivery requirements.
• Be second line support for customer delivery problems and failures.
• Managing ongoing updates of customer delivery instructions and time windows.
• Resolving discrepancies on orders with shortages or problems identified before despatch and on delivery.
• Dealing with returns and receipting stock.

Candidate requirements:

• Confident in speaking with customers and sales teams to resolve any issues in way of email or a phone call.
• High levels of both accuracy and attention to detail.
• Good communicator both verbal and written - excellent telephone manner.
• Works well under pressure.
• Numerate.
• Team player who works well with others; both in their team and the wider company.
• Able to manage their own workload and prioritise appropriately.
• Problem solver.
• Customer centric and strives to do their best for our customers.
• Self-starter, able to use own initiative.
• Embraces and demonstrates Company Values.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.