Customer service advisor

We're looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include:

Proven record within a fast-paced customer service environment
A passion and commitment for delivering a great customer experience.
Enthusiastic and responsive - seeking a positive resolution for all customers.
Self-motivated.
Able to work as part of a team or alone.
Ability to work under pressure and to deadlines.
Good planning and flexibility.
Computer literate and good keyboard skills.

What will you be doing?

The role of a Customer Service Advisor is to provide an excellent customer service experience for Royal Mail customers managing customer questions, queries and complaints in a timely manner. Daily duties will include:

General enquiries (advice and support)
Tracking/Complaints.
Data inputting - quickly and accurately.
Handling all customer interactions with care - delivering a 'first class' customer experience at all times.
Effectively dealing with telephone, email, white-mail, complaints and general customers enquiries.

What do you need to know?

Intake start Dates: 25th March, 8th April *subject to clear DBS check
Pay rate: £11.77 per hour (increasing to 12.98 per hour from April 1st and £14.00 per hour should overtime be required on a Sunday)
Temporary Contract: between 8-12 weeks. Around 37.5 hours per week, between the hours of 08:00am - 18:30pm Monday to Friday, 08:00am - 15:00pm Saturday, 09:00am - 14:00pm Sunday (Although Sundays shifts are very rare you must still be flexible)
There will be a mixture of various length of shifts throughout the week, but you will be required to work every Saturday.
Shifts are given 4 weeks in advance.
Full training will be provided; for the training period - the first 2 weeks will be Monday - Friday 9:00am - 5:00pm annual leave is not permitted during the first three weeks of training - minimal annual leave after this may be requested after this and is subject to availability.
Free on-site parking.
There is no canteen on-site however it is close to amenities.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.