Inbound Sales Customer Service Executive

• Location: Borehamwood
• Salary: £22,660
• Working pattern: Monday – Friday (8am-4:30pm or 8:30am- 5pm or 9:30am- 6pm) Overtime one in three Saturday’s rota (9am -1pm)

My client is looking for a dedicated Inbound Customer Service Advisor to join the team.

This role is ideal for someone with a passion for customer service and a desire to make a positive impact on customer experiences.

As a Customer Service Advisor, you will be the first point of contact for their customers, providing support and delivering exceptional service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat
• Sell policies for a variety of client companies
• Maximise inbound sales opportunities
• Identify and respond to the needs of customers
• Resolving queries
• Understand the client’s needs
• Answer and handle calls promptly in an enthusiastic and efficient manner.
• Able to navigate around basic computer applications.
• Update and use inhouse data base
• Follow process and procedure
• Ability to follow a script accurately and compliantly.

Required Skills & Qualifications:

• Customer support experience
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• A positive attitude and the ability to remain professional under pressure.

Benefits:

• Opportunities for professional development and training.
• Friendly and supportive work environment
• Pension scheme plus benefit plan
• Bupa health Insurance
• Birthday day off
• 24 days off per year, plus Bank Holidays