Customer Service Advisor

Posted 22 March by Vantage Recruitment
Salary negotiable
Cambridge , Cambridgeshire
Permanent, full-time
Be one of the first ten applicants

Register and upload your CV to apply with just one click

View all jobs
Posted by Vantage Recruitment
Fleet Advisor / Customer Service Advisor, 12 midday to 12 midnight £28,500- (with overtime £30-32k+) 4 days on and 4 days off on a rolling 8 day shift pattern

If you are looking for a varied role within customer services, call centre experience or administration and talking with customers this could be the role for you !

So, as the Customer services advisor you will be answering incoming calls from customers and responding to their enquiries

Working on a 4 day on and 4 day off basis (44 hours in an 8 day period)
  • You will be working in an open plan office speaking with customers and updating the inhouse system
  • Arranging engineers and third party suppliers to attend breakdown and repairs
  • Dealing with Suppliers and internal teams to ensure that the customers enquiries are resolved
  • Ensuring all warranty items are issued to correct suppliers within reasonable timescales.
  • Making accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
  • Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
  • Chasing Suppliers on the timely completion of jobs, keeping VOR within KPI.
So, as the Customer Services Advisor what do we need you to have ?
    • Previous working experience within a customer orientated, service environment, retail environment or hospitality or the automotive / fleet industry
    • Experience of working in a customer services centre or contact / call centre.
    • Knowledge of vehicle parts would be an advantage.
    • Great attention to detail and good customer services skills
This role is a 4 on 4 off shift basis 44 hours between the hours of 12 midday to 12 midnight

Benefits include 25 days' holiday, a generous contributory pension scheme, life assurance, a wide range of product discounts and health benefits

Reference: 52366330

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches