Customer Service Advisor

Our client, a leading Logistics company , based in Marlow, is on the lookout for an enthusiastic and organised Customer Service Representative to join their team!

As a Customer Service Representative, you'll be the friendly face (or voice) representing our client's brand, ensuring their valued clients receive top-notch service. Your responsibilities will include:

• Providing outstanding customer service, addressing inquiries and concerns promptly and professionally.
• 90% of this role is based on email so strong IT skills will be required
• Taking in-bound calls and looking after an established customer database.
• Managing day-to-day customer needs, ensuring their satisfaction with our client's services.
• Efficiently and accurately processing and booking customer jobs.
• Overseeing all aspects of assigned jobs, ensuring they meet our client's high-quality standards.
• Maintaining and updating internal systems with relevant customer information.

What We Offer:

• A supportive and collaborative work environment where your contributions are valued.
• Comprehensive training to equip you with the skills and knowledge needed to excel in your role.
• Competitive salary and benefits package, with the opportunity for growth and advancement.

- Regular working hours: Monday to Friday, 9:00 AM to 4:30 PM, providing a healthy work-life balance.

If you possess the following qualities, we'd love to hear from you:

A genuine passion for delivering excellent customer service and exceeding customer expectations.

Strong organisational skills and a meticulous eye for detail to ensure tasks are completed accurately and efficiently.

A team player with a positive attitude, eager to collaborate and contribute to our client's success.

Proficiency in computer usage and a willingness to learn new software applications.

Join a company that values customer satisfaction and provides a supportive and collaborative work environment. Apply now and become part of our client's dynamic team!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.