Customer Service Advisor

Customer Service Advisor

Hybrid Working from Home (WFH) Option

Warwick, Warwickshire

£22,300 per annum plus bonus of up to £2,000 pa, overtime, and excellent benefits package

Are you seeking a role where you can enjoy a good work life balance with no shifts or weekend work? Do you want to have a structured development and training plan with a defined career path with excellent prospects? Perhaps you are currently in the retail or healthcare sector and would prefer to have an office-based role – training to make this transition is available.

As a Customer Service Advisor, you will be providing support to clients through both inbound and outbound phone calls, live chat, email, and website inquiries as well as dealing with administrative tasks.

To be eligible for this Customer Service Advisor role, you should have:

• GCSE in English and Maths.
• Strong interpersonal skills and a positive, confident demeanour.
• Previous experience in customer service, concern resolution, contact centre, call centre, administration, office management, retail, or healthcare.
• Proficiency in using Microsoft Office applications and be IT literate.
• Excellent multitasking abilities and the capacity to input information while engaging in conversations.

The company offers a comprehensive benefits package, including:

• Private healthcare
• Death in Service
• Health Cash Plan
• Critical Illness Cover
• Holiday Purchase Scheme
• Company funded social events
• Reward and recognition vouchers
• Employee discounts
• Cycle to work scheme
• Long service awards
• Discounted gym membership
• Complimentary tea & coffee

On the three days when you're in the office, you'll enjoy a modern workspace with free parking. The office is conveniently located in Warwick near the A46 and is within walking distance of Warwick town centre and Warwick Parkway train station. If you're interested in becoming a Customer Service Advisor within this successful and established company, don't hesitate to apply today.