Customer Service Advisor

Liverpool City Council is recruiting 8.7 Customer Service Advisors to provide first point of contact advice and information in relation to Housing Options referrals.

Based in the historic Cunard Building, this is a fantastic opportunity for the right people with a real desire to make a difference to how we support the people of Liverpool.

With Liverpool City Council covering everything from the planning of roads to ensuring the most vulnerable in our society have access to services, the Customer Service Advisor role can be varied, with lots to learn.

You will be a self starter who is able to own enquiries through to resolution and confidently use software systems such as Microsoft tools, email and intranet/internet

You will be willing to evolve and adapt in line with business demand and customer trends using transferable skills to adapt methods of contact and drive improvement.

You will provide first contact resolutions to our city’s residents and customers through the Contact Centre and e-Contact always maintaining the highest standard of customer service