Customer Service Advisor

A great opportunity to join a busy, well known company near the town centre as a Customer Service Advisor. Whether you're looking for to start a career or simply change fields, this could be the ideal role for you!

As a Customer Service Advisor, you will receive lots of great benefits, including:

• A modern office environment fitted with gym facilities, break-out areas and complimentary fruit and breakfast cereals.
• Free onsite Gym
• Free PT sessions
• A bespoke training and development plan
• A fun, inclusive and professional work culture
• You will use your strong communication and organisation skills to deliver an excellent service and increase sales at every opportunity. You must be resilient and able to work under pressure. Being self motivated and target driven is an advantage to being successful in this role.

As a Customer Service Advisor, your role will include:

• Responsible for answering all incoming calls and dealing with the query raised or direct the call to the relevant department.
• Responsible for listening to client queries and understanding the client’s needs and provide support and advice to the queries that the clients raise.
• Ensuring that ‘issues’ are escalated to the Customer Service Manager where needed.
• Ensure that all allocated ‘issues’ on Filemaker are dealt with daily, that all relevant parties are updated accordingly and that the ‘issues’ are all completed by the end of the day.

If this sounds of interest to you or maybe to someone you know, please contact Charlotte in our Reed Bournemouth office for more details.