Customer Service Advisor

Posted 18 March by Starting Point Recruitment
Easy Apply
£12.71 per hour
Liverpool , Merseyside
Permanent, full-time

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Posted by Starting Point Recruitment
SPR are proud to be recruiting for a Customer Service Advisors for our esteemed client, with positions available in the vibrant Liverpool area, this will be on a Temporary assignment.

Location: Liverpool, L2
Rate: £12.71p/h
Working Hours: 35 hours per week

Key Responsibilities
  • To respond to customer enquiries via various communication channels, including phone, email, and live chat
  • To provide accurate and timely information to customers
  • Address and resolve customer issues, complaints or concerns in a proffesional and polite manner
  • To ensure customer concerns are addressed promptly and in accordance with company policies
  • Develop and maintain a comprehensive understanding of the clients services
  • Maintain detailed and accurate records of customer interactions, actions taken, and resolutions achieved
  • To communicate effectively and professionally with customers, both verbally and in writing.
  • To provide clear and concise information to customers and ensure they fully understand the resolutions and next steps.
  • Adhere to established service standards and guidelines to maintain the highest level of service quality.
  • Participate in ongoing training and development programs to enhance customer service skills.
  • Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.

Applications:
Apply now by submitting your CV to this advertisement or send your CV to

For more information, contact Starting Point Recruitment where one of the team will be happy to help – – we look forward to hearing from you!

Reference: 52200168

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