Customer Service Advisor (with Italian and French)

Customer Service Advisor (with Italian and French)

Attractive compensation package (Generous holidays allowance, health insurance and more)

Permanent, Full Time

Hybrid Working with Early finish Friday afternoons!

Based in Southwest London / Surrey / Middlesex

Job Reference HD2133590

Language Recruitment Services (LRS) is recruiting an Italian and French speaker with background in Customer Service, After-sales, Returns or B2B Client Service to join an international company based in Southwest London.

English, French and Italian language skills are required for this role

Responsibilities:

• Manage client inquiries and returns within designated markets.
• Coordinate replacements, provide technical support, and process refunds
• Deliver effective and timely solutions to both business clients and end-users.
• Track queries using ticketing systems, log calls, and update CRM systems.
• Monitor service levels and assess client satisfaction.
• Collaborate closely with internal departments, actively contributing to the continual improvement of the overall client experience.

The profile we are looking for:

• Fluency in English, Italian and French
• Previous experience in office-based customer service or sales administration.
• Exceptional communication skills.
• Organized with a focus on the client's needs.
• Positive team player.
• Strong numeracy and IT skills.

If you are fluent in English, French and Italian with customer service experience and motivated to deliver excellent sales/aftersales support to client, this role is ideal for you. We will also consider candidates with a background in helpdesk or technical support. Send your CV now to have the opportunity to join a growing international team in a thriving industry.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years’ Experience in multilingual recruitment.

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.