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Customer Service Advisor - Perth

Customer Service Advisor - Perth

Posted 19 March by Pertemps Scotland
Easy Apply Ended
£13.14 per hour
Perth , Perthshire
Temporary, full-time
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Posted by Pertemps Scotland
Customer Service Advisors - Perth

Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth.

Temporary contact starting on 22nd April
Pay rate: £13.14 per hour (£23,900 per annum)
Location: Perth - free parking available
Shift pattern: Working a minimum of 35 hours per week. You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period.

Key Responsibilities:
  • Taking inbound calls you will direct customers to the correct area of the business - enhancing the customer experience and saving customers from bouncing around the system
  • Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day
  • Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area
  • Update systems with call details so demand can be captured and analysed
Key Skills and Requirements:
  • Previous customer service experience is essential
  • Experience of dealing with high call volumes is advantageous
  • Customer focussed with an empathic nature
  • PC literate with excellent data entry skills
  • Excellent written and spoken communication skills
  • A flexible attitude to working practices
  • Be a good team player
If you have the relevant experience and are looking for a new opportunity, please apply below. Alternatively, call for more information.

Reference: 52342025

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