Customer Service Advisor / Fleet Breakdown & Recovery Coordinator

Fleet Maintenance and Breakdown Recovery Customer Service Advisor who has previous experience in the vehicle maintenance sector, good administration skills and a customer service focus is required for a well-established and leading company based in Heathrow Airport, London.

SALARY: Competitive

LOCATION: Heathrow Airport, London

JOB TYPE: Full-Time, 6 Month Fixed Term Contract

WORKING HOURS: 4 on 4 off Rotating Shift Pattern - 6am to 6pm, then 6pm to 6am

JOB OVERVIEW

We have a fantastic new job opportunity for a Fleet Maintenance and Breakdown Recovery Customer Service Advisorwho has previous experience in the vehicle maintenance sector, good administration skills and a customer service focus.

Working as a Fleet Maintenance and Breakdown Recovery Customer Service Advisor you will provide telephone support to customers, and proactively manage fleet availability and recovery plans in a live 24/7 support centre environment.

As the Fleet Maintenance and Breakdown Recovery Customer Service Advisor you will ensure a high standard of customer service is delivered at all times.

DUTIES

Main responsibilities as the Fleet Maintenance and Breakdown Recovery Customer Service Advisor will include:

• Handling and resolving breakdowns (including recovery)

• Incidents

• Defect reporting

• Progress and status updates

• Customer feedback, complaints, compliments and all other query resolutions

• Facilitation of communication between customer and the company

CANDIDATE REQUIREMENTS

• Experience of working in a customer focussed, pressurised environment and/or good administrative/transferable skills

• Good understanding of workshop procedures and systems

• Understanding of contract, commercial and financial processes

• Good organisational skills, with attention to detail

• Customer oriented and service delivery focused

• Literate, numerate and analytical

• Good knowledge of Excel and Microsoft Office

• Experienced in the vehicle maintenance sector

• Able to build strong relationships, with ability to deal effectively across all levels

• Team player, with a 'can-do’ attitude

• Able to work under pressure and to tight deadlines

The company is only able to accept applications from candidates with right to work in the UK

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C11902

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