Customer Service Advisor, Bath

Reed Business Support is excited to be working with a well-known company in Bath on an exciting new role for a Customer Service Advisor. This role is integral to the business, providing top-quality customer service and supporting the company’s commitment to excellence.

• Job Type: Full-time
• Location: Bath
• Salary: £27,659.93

• Deliver exceptional customer service in all interactions, ensuring clear and appropriate communication, both verbally and in writing.
• Utilise internal systems, such as SAP, to organise and process returns, and process orders efficiently.
• Handle customer orders and queries over the phone, providing technical advice when necessary.
• Maintain accurate internal record-keeping processes linked to tasks and activities.
• Perform accounts administration and general administrative tasks.
• Learn and apply all customer service processes and internal procedures.
• Liaise with customers and couriers via phone, email, and system interaction.
• Contribute to the team by meeting call answered targets and maintaining order accuracy.
• Ensure all pricing is accurately processed for the Contracts team.

• Proven experience as a Customer Service professional.
• Practiced and efficient telephone skills with an energetic and positive approach.
• Committed, loyal, and a team player who makes a real difference.
• Professional behaviour, demonstrating punctuality, organisation, and appropriate presentation.
• Ability to work as part of a team to achieve shared objectives and build effective relationships.
• Organised with the ability to prioritise workload and demonstrate initiative.
• A desire to learn, achieve personal objectives, and develop professionally.
• Clear and effective communication skills, both verbally and in writing.
• Flexibility and openness to new tasks and requests.
• Understanding of customer service values and the ability to deliver high standards of service.

• Company bonus of £1,000.
• 25 days holiday a year, increasing with length of service and option to purchase more.
• Plenty of on-site parking.
• Life Assurance Policy x4 salary.
• Highly competitive pension (Employee 1% contribution, Company 7%).
• Private Healthcare
• Employee Assistance Programme.
• Annual Salary Reviews
• Product discounts, cycle and tech schemes, employee recognition programmes, company social events, charity days.

• 39 hours per week: Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm (plus one additional day a week finishing at 5pm by prior arrangement with your Manager).

If you think this is role is perfect for you, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.