Customer Service Advisor and Administrator 3mth Fixed Term Contract

Are you experienced in administration and well-versed in handling high call volumes, able to deliver exceptional customer service? Are you adept at multitasking and thrive in a fast-paced environment? If so, then we have an exciting opportunity for you! 

We are currently seeking highly motivated individuals to join our Locks Team on a 3-month fixed-term contract as a Customer Service Advisor and Administrator. 

If you're looking to join a market-leading company, then we would love to hear from you, as we have opportunities for Part-time / Flexible or Full-time hours.

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

Your experience in working within a busy office environment, dealing with high call volumes along with administrative tasks will enable you to;

• Respond to a high number of emails and phone calls
• Schedule and manage installations and engineers' diaries - using a central electronic booking system.
• Provide administrative support to the Senior Department Leaders - assisting with diary management, department reports, department paperwork, invoicing and certification, and general admin duties
• Communicating with different departments to order the correct equipment for the engineering team.
• Verifying customer and account data by reviewing, correcting, and updating data when account information is incomplete, inaccurate, or missing.
• Having excellent attention to detail and a can-do attitude along with a willingness to learn.
• Above all have a customer-centric focus. 
• Knowledge of Zendesk or similar CRM systems (desirable).

What will you get in return?

You will be entitled to a highly competitive annual salary of £30,000 PA  (Pro Rata for the length of the contract and part-time or flexible hours) along with a  great range of benefits including:

• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, that could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
  
• Subsidised Private Medical Cover after 12 months of service
• Auto-enrolment into our pension scheme *
• Annual season ticket loan & Banham interest-free loan *
• Cycle to work & Tech scheme *
• Training and development opportunities (including day releases for studies)
• Company equipment tailored to your role (laptop, mobile, additional screens, company van)
• Up to 50% off Banham products
• Quarterly Social Events including a Summer Party and an Annual Christmas Event
• Employee recognition rewards and moments of magic prizes
• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
• Enhanced Sick Pay for absence related to COVID-19
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

* Not applicable for FTC contracts 3 months or less. 

If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.