Customer Service Adviser

Customer Service Adviser (Pharmaceuticals), Maidenhead: This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a critical Customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems.

Client Details

A Market Leading and global pharmacueticals business with a great working atmosphere, modern offices and a good place to learn and develop.

Description

Customer Service Adviser (Pharmaceuticals), Maidenhead: This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a critical Customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems.

• All areas of Customer Service, mainly B2B but also some B2C
• Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
• Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
• Receiving and processing incoming customer's orders and queries
• Management of Customer Returns
• Liaising with 3PL partners for Customer deliveries
• Point of contact for external remote sales team with any order/query issues
• Strong collaboration within Business Operations, Supply Chain QA, Supply Chain, Finance and UK Commercial Operations
• Support customers with portal issues and questions
• Using a variety of systems including SAP and Excel to VLookUp and Pivot Level.

Profile

Customer Service Adviser (Pharmaceuticals), Maidenhead:

• Available to work in the Maidenhead office at least three days a week (including Tues -Thurs). Working from home available for rest of the week
• Ensuring flawless communication within the team and customers. Customers will be Medical and Health-care customers and will expect great communication skills from you.
• Accuracy of order input and delivery of product to customer
• Excellent prioritisation, planning and organisational skills
• Strong interpersonal and relationship building skills.
• Clear verbal and written communication
• Empathy and customer focus

Job Offer

Salary of circa £28,000 - £32,000 plus great package including 27 days holiday and two days WFH.