Customer Service Administrator

Customer Service Administrator

£28,000 + Bonus

London (Hybrid)

My client is a premium beauty and wellness brand.

This business ticks every box for an employee; Founders who are dedicated to creating an incredibly supportive working environment, excellent career prospects and stunning high-quality products.

Due to rapid growth and expansion, the opportunity to recruit a Customer Service and Sales Administrator has arisen. The successful candidate will have 1-2 years' experience in a customer facing role in a health shop or pharmacy, with a background in health / beauty / skincare.

Responsibilities

• Addressing Zendesk inquiries and resolving issues related to orders, including returns and damages.
• Offering guidance on product-related, health, and beauty inquiries via email and sometimes by phone.
• Inputting B2B orders into NetSuite for processing.
• Managing Shopify administration tasks such as adding new products and configuring promotional offers.
• Supporting the sales team as needed with line forms, Amazon admin and other.
• Managing customer issues, complaints, and returns and deliveries.
• Delivering exceptional customer service by offering nutritional and product advice via email.
• Demonstrating a friendly demeanour, enthusiasm, and a genuine passion for health and beauty products.
• Possessing excellent communication skills both over the phone and through email.

Requirements

• Friendly, confident, and approachable phone manner
• Good English communication
• Excellent attention to detail
• Well organised, able to multitask and work to deadlines.
• Experience with MS Outlook, Word and Excel.
• Experience with using Zendesk, Shopify and NetSuite would be advantage
• An interest in wellness