Customer Service Administrator

Posted 2 May by Reed Business Support
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£26,500 per annum, inc benefits
Bradley Stoke , Avon
Permanent, full-time

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Posted by Reed Business Support

Working for a lovely Client based in Bradley Stoke, my Client is looking for a customer service administrator to join their expanding team

About the role

You will be responsible for:

  • Corresponding with customers by telephone and email
  • Inputting orders onto our business system (currently SAP)
  • Monitoring orders from start to finish to ensure timely delivery, despatch and payment
  • Verifying fulfilment provisions
  • Processing credits
  • Booking transport for despatch
  • Maintenance of client databases
  • Ensure health and safety compliance

Experience and Qualifications needed

  • Customer Service knowledge and experience (essential)
  • IT skills (Office Software and SAP)
  • Experience of sales processes
  • Knowledge of ISO

Additional Skills

  • Exceptional communication skills
  • A focus on delivering excellent customer service
  • Highly organised and process focused
  • Ability to manage demands from multi departments
  • Ability to build good working relationships
  • High attention to detail
  • Good organisational skills
  • Ability to work in a high paced environment
  • Attention to detail
  • Ability to work independently as well as part of a team

What we can offer you

  • Competitive salary
  • Flexible working arrangements
  • 23-28 days holiday (+ Bank Holidays), increases with LOS
  • Free parking
  • Christmas Shutdown
  • Enhanced Pension
  • Employee assistance program
  • An environment to learn, develop and grow.

Reference: 52575021

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