Customer Service Administrator

upto 25k DOE

Mon - Fri

Based - Rochdale

This is a fantastic opportunity for an enthusiastic individual to join a long established, family owned, award winning gift importing business.

We have a stable and long serving work force, where employees are loyal because they feel valued.

We are recruiting for a Customer Service Administrator, who is proactive, customer focussed with excellent telephone, email, and administration skills to join our small team.

Working as part of the Customer Services Team, your main duties will include supporting and resolving our customer’s queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.

You will need to have a positive approach, ability to resolve queries, desire to work to targets, show resilience, have a willingness to work in a team, have excellent communication skills, an ability to work to deadlines and confident/literate in all Microsoft programmes and general IT systems, you will be willing to cross-cover within other areas of the business as and when support is required.

The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to our customers both professionally and within agreed or reasonable timescales.

Duties & Responsibilities

The Role:

• Order Processing & booking in.
• Processing of Credits & Returns.
• Management of the Sales Mailbox’s.
• Arranging despatch of goods and managing delivery dates.
• Handling customer specific enquiries & answering incoming calls when required.
• Performing administrative functions with customers’ orders.
• Ensure effective communication with your Manager and your team.
• Taking Inbound Service and Sales calls from customers.
• Assist the Sales Administration Manager in the development of the wider business area including direct despatch.
• Understand your customers’ needs and maintain and exceed customer service standards.
• Be a bright, motivated, empathetic, and professional person.
• Have good verbal and written communication skills and an ability to build rapport with customers.
• Computer-literate, experience within all Microsoft suites

The Person:

• Be a bright, motivated, ambitious, and professional person with a good sense of humour.
• A great written and verbal communicator with the ability to build rapport with colleagues and customers at all levels, demonstrating excellent inter-personal skills.
• Able to remain calm under pressure and problem-solve accordingly.
• Commitment and a strong work ethic.
• Analytical and logical thinking and ability to interpret customer insight.
• Energy and passion for all fields with a positive, can-do attitude.
• Computer-literate and good organisational skills.
• High attention to detail.
• Excellent time management.
• Customer focused.
• Flexible and can-do attitude with passion/drive to help move the business forward.

Apply now!