Customer Service Administrator
A new opening for a Customer Service Administrator. The Customer Service Administrator role involves working closely with Marketing and Sales, collaborating with various departments to ensure seamless customer experiences through providing administrative support.
- Salary: £26,000
- 37 hours
- Hybrid working
- 25 days holiday increasing with length of service
- Excellent benefits: Perkbox, cycle to work scheme, employee of the month, optical care, up to 9% employer contribution to pension, and social events
Customer Service Administrator responsibilities:
- Providing exceptional service to our customers throughout their journey
- Handling customer orders and coordinating with internal departments for smooth order fulfilment
- Responding to customer enquiries promptly and providing necessary updates on orders, deliveries, and invoices
- Distributing invoices, tracking numbers, order acknowledgements and order confirmations to customers, ensuring that the customer is up to date with their orders
- Contacting courier companies via live chat, telephone, and email to rectify any problems with on-hold shipments
- Generating and coordinating necessary documents for shipping
- Assisting with CRM management, general administrative tasks, and collaborating with other departments during peak periods
- Contacting customers post-delivery to gather feedback
- Sending relevant information to customers in support of marketing or sales campaigns
- Working closely with the sales team to support sales forecasting and reporting
- Engaging in weekly meetings to showcase and portray ideas to improve the customer’s satisfaction within the order process
Customer Service Administrator skills/competencies:
- Experience within a similar shipping/office-based customer service role
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office programs including Word, Excel, and Teams
Apply today!
Required skills
- Administrative
- Customer Service
- Invoicing
- Orders
- Sales Team
Reference: 52503203
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