Customer Service Administrator

Rewards and Benefits on Offer:

• You will be working a 35 hour week.
• You will only be working Monday to Friday from the hours of 09:00 - 17:00.
• A permanent contract from day one.
• Working with a friendly customer base.
• Superb team culture - everyone is very friendly, warm, and welcoming.
• An excellent training programme for the first 4 weeks.
• Newcastle based offices.
• Car Parking facilities onsite.
• 25 days holidays + bank holidays increasing to 28 after 5 years
• Cycle to work scheme
• Free Flu Jabs around flu season for those that wish to have them
• Metro pass season ticket loan
• EAP - Employee Assistance Programme
• Company Pension Scheme
• A very secure, very well-established employer, with long term career progression.

Your New Career Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

Your New Role:

• Managing inbound telephone calls and emails from clients.
• Provide an outstanding level of customer service in line with regulatory requirements and adhering to the service level agreement of 24/48 hours turnaround.
• Handling all incoming documentation requested by the company, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.
• Querying documentation where necessary.
• Managing the diary system and chaser report to ensure it is received within timescales.
• Issuing letters to customers when required.
• Competent/compliant knowledge of all products and services offered to customers, ensuring all files are processed in a compliant manner in accordance with the company’s guides.
• Treats customer fairly and demonstrates the desired business culture.

About You:

• Good communication skills both written and oral.
• Ability to "take ownership" of possible problem issues before they escalate.
• Ability to work under pressure when required to react to workloads.
• Ability to work with minimum supervision and to use own initiative.
• Good knowledge of all processes, systems and products handled by the team.
• Building good working relationships.
• Willingness to continue to develop any relevant knowledge or skills as required by the business.
• Ability to work supportively and jointly with colleagues taking the lead when necessary.
• Positive and determined approach to get the job done.
• Treat customers fairly and demonstrates the required business culture.