Customer Service Administrator

We are currently recruiting a Customer Service Administrator for a Pension Provider in Central Bristol on a temporary basis (approx. 6 months)

Job description:

• You would be the first point of contact for clients via phone, email or post with your main responsibility to provide exemplary customer service.
• Answering calls and transferring them to the relevant team.
• Monitoring the mailbox and responding to client queries.
• Escalating urgent issues promptly.
• Assist with ensuring post is scanned and passed onto the relevant teams in a timely manner.
• Support the team leads with ad-hoc requests.
• This is a full time office-based role working 35 hours a week Monday-Friday.

The Candidate:

• The successful candidate will be highly personable with an excellent telephone manner, ideally with some previous experience within a regulated sector such as pensions, financial services or finance.
• This individual must be happy to go above and beyond to deliver exceptional customer service and possess good IT and time management skills.

The Package:

• Hourly rate circa £12p/h DOE
• Holiday pay
• Pension

Contact:

Karen Cummins

Job Reference: KC/86617

Candidate Care:

By responding to this advert you consent to Cavendish Maine processing the personal data included within this application.

If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.

Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise.

In the meantime, we would like to thank you for your interest in Cavendish Maine.