Customer Service Administrator

Posted 10 April by Everpool
£23,500 per annum, inc benefits
Swansea , West Glamorgan
Permanent, full-time
Work from home

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Posted by Everpool
Site Coordinator – Academy Homebased (Covering South West of England)
Contract Full Time, Permanent
Annual Salary £23,500
Hours - 37.5 hours a week (Monday to Friday Shifts between 8am-6pm e.g 8am-4pm, 9am-5pm or 10am-6pm)
Opportunities for progression and development
Extensive benefits package

The role:
You will act as the first point of contact for the business and will manage the customer experience remotely. You will be a key part of the customer journey and will need to ensure you maintain the highest levels of customer service.

What we need from you:
  • At least 1 year’s customer service experience
  • Excellent I.T skills- particularly Microsoft Office – as you will be working on various systems and must have good understanding
  • Team player
  • Compassionate
  • Caring manner
  • Great interpersonal skills and ability to build a rapport with people
  • Time management and attention to detail
  • Computer literate

A typical day will involve:
  • Complete courtesy calls to confirm upcoming appointments, make any necessary changes and liaise with not only the claimant but potentially the claimant’s carer, guardians and or housing associations.
  • Manage the appointment arrivals board ensuring systems keep up to date and in good order.
  • You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each claimant.
  • Ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained.
  • General administrative tasks e.g., answering the telephone, copying documents, working off Excel spreadsheets.
  • Provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre.
  • Support local AC when business requires. Training will be given on current requirement.
  • Deputise for SSC during periods of leave.
  • Optional overtime

Please apply with your CV or contact Jess via email or on mobile

Required skills

  • Customer Service and Admin

Application question

2 or more years of customer service and admin experience?

Reference: 52453911

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