Customer Service Administrator
Description
Our client who is based in Sawston is looking for a full time Customer Service Administrator to join their busy Customer Service team.
This is a split role being 60% Customer Service and 40% Logistics and candidates will need to have some previous experience in both.
The ideal candidate will have previous experience working within a Customer Service environment. This is a lovely, varied role where you will be able to utilise your strong administrative skills. You will be a confident communicator as you will be liaising with customers both in person and on the telephone and excellent organisational skills are a must as is good MS Office knowledge.
Responsibilities
- Communicating over the phone, via emails and in person
- Requesting and processing payments
- Scheduling collections from main warehouse and showrooms, ensuring the relevant calendar is up to date and raising despatch notes (if required)
- Scheduling deliveries
- Liaising with various departments including Warehouse, Transport and Accounts and routing of 1 3.5T delivery vehicle as well as the suppliers to ensure direct deliveries and/ or bespoke installations are scheduled in line with the customer's requirements
- Occasionally advising customers of products delays which are likely to affect their expected delivery date
- Ensuring correct inputting of payment confirmation onto the customer’s order
- Working closely with transport team, accounts department and warehouse team ensuring everything is in place
Other details
- Full time
- Permanent
- 20 days paid holiday plus 8 bank holidays
- Company pension
- Healthcare plan
- Sales based bonus scheme
Required skills
- Administrative
- Communicator
- Customer Service
- Logistics
- Organisational Skills
- Routing
Reference: 52453098
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