Customer Service Administrator

• Job Type: Full-time
• Location: Poole
• Salary: £24,500

We are looking for a dedicated Customer Service Administrator to join our clients team. The ideal candidate will be the first point of contact for their customers, handling orders, customer queries, and providing general administration. Their mission is to put the customer first, supply competitively priced products on time, and create a rewarding workplace for our staff.

• Taking, placing, and chasing orders to ensure customer satisfaction and timely delivery.
• Addressing customer queries promptly via phone and email.
• Dispatching samples and catalogues to potential and existing customers.

• Excellent communication skills, both verbal and written.
• Strong organisational skills and the ability to multitask.
• Proficiency in office administration and handling customer queries.
• A proactive approach to problem-solving and customer service.

• Bi-monthly prize draws 
• ‘Self-betterment’ scheme offering up to £200 per year for personal development, such as discounted gym membership
• Increasing holiday entitlement with time served.
• Quarterly paid social nights out.
• Supported and funded training and development opportunities.
• Birthday cash bonus.
• Paid Christmas party, including partners.
• Annual paid family BBQ for all staff and their families.
• Discounts on selected internal products/staff orders.
• Bi-monthly free lunch buffets on the last Friday of each month.
• Cash prizes for staff ideas, photo competitions, and contributions to the staff newsletter.

To apply for this position, please submit your CV or for more information please call OIivia at REED Bournemouth