Customer Service Administrator

The Customer Service Administrator will provide effective, responsive and professional customer service, while managing and improving the order process for a growing, multinational brand, based in Bradley Stoke, North Bristol.

Client Details

Our client is an award-winning multinational business committed to delivering innovative solutions to their extensive customer base. The company is located in Bradley Stoke, North Bristol, and has an excellent reputation within the industry.

Description

Duties and responsibilities of the Customer Service Administrator includes, but are not limited;

• Corresponding with customers by email and telephone
• Monitoring orders from start to finish to ensure timely delivery, despatch and payment
• Inputting orders onto our business system (currently SAP)
• Provide excellent customer service to both internal and external customers
• Work collaboratively with the Sales and Logistics teams
• Improve and streamline CRM processes
• Ensure data quality and integrity in the CRM
• Generate reports and provide data insights
• Support the implementation of new CRM projects

Profile

A successful Customer Service Administrator should have:

• Excellent customer service skills
• An understanding of a customer order process or is able to understand how their role impacts the wider process and team
• A solid understanding of CRM systems and processes, preferably SAP
• Strong teamwork and collaboration abilities
• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• An ability to work in a fast-paced environment
• Takes ownership, delivering what they promise
• Love what they do and are proud to operate with integrity and honesty
• Works with a positive mindset
• Is committed to delivering first class customer service

Job Offer

• Competitive salary (up to £26,500)
• Flexible working arrangements
• 23-28 days holiday (+ Bank Holidays), increases with Length of Service
• Free parking
• Christmas Shutdown
• Enhanced Pension
• Employee assistance program
• An environment to learn, develop and grow.
• Exceptional coffee!