Customer Service Administrator

• Annual Salary: £26K
• Job Type: Full-time

Reed in Colchester are supporting our client looking for a versatile Customer Service Administrator to join their dynamic team. This role is ideal for someone who is adaptable and can handle various tasks, including administrative duties, assisting underwriters, and answering phones, especially during peak times or when the team is short-staffed.

• Chasing brokers via phone and email to ensure timely processing of applications.
• Keying in applications on the system accurately and efficiently.
• Answering telephone queries and providing excellent customer service.
• Quoting customers for services and products.
• Performing general administrative and sales administrative tasks.
• Ensuring compliance by checking that all documents, such as payslips, match the applications.

• Excellent attention to detail.
• Experience working in a team environment and contributing to a collective effort.
• Ability to multitask and adapt to various roles within the office.
• Previous experience in roles such as mortgage admin, case owner, or similar positions in the housing or finance industry is advantageous.
• A proactive approach to work, with the ability to take initiative and contribute ideas.

• Competitive salary
• A flexible and adult-like work environment where ideas are valued and considered.
• Part of a mixed, hardworking team that also knows how to have fun.
• Dog-friendly office.

• Monday to Friday, 9 am to 5:30 pm.
• One Saturday in three, 10 am to 4 pm, with a day off in lieu the following week.

If you have the skills and experience required for the Customer Service Administrator position, please click Apply!