Customer Service Administrator

Are you a master multitasker with a passion for delivering top-notch customer experiences?

Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to shine?

If so, we want to hear from you!

We are seeking a dedicated and enthusiastic Customer Service Administrator to join our dynamic Client.

As the first point of contact for valued customers, you will play a pivotal role in ensuring their satisfaction and loyalty.

Your exceptional communication skills, attention to detail, and problem-solving abilities will be essential in providing seamless support across all touchpoints.

Key Responsibilities:

• Act as the primary point of contact for customer enquiries via phone, email, and in-person interactions.
• Provide prompt and courteous assistance to customers, addressing their questions, concerns, and requests in a timely manner.
• Process orders, returns, and exchanges with accuracy and efficiency, maintaining meticulous records and documentation.
• Collaborate closely with internal teams to resolve customer issues and ensure timely resolution.
• Contribute to ongoing process improvements and initiatives aimed at enhancing the overall customer experience.

Qualifications:

• Previous experience in a customer service or administrative role preferred.
• Excellent communication skills, both verbal and written, with a strong focus on professionalism and empathy.
• Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
• Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment.
• A positive attitude, willingness to learn, and a passion for delivering exceptional service.

Why apply?

• Annual Salary of up to £25k pa depending on skills and experience 
• Opportunities for career growth and development within a supportive and collaborative team environment.
• A chance to make a meaningful impact by providing outstanding service
• Exciting company culture with regular team events and celebrations.

Apply now or email your CV with covering email to