Customer Service Administrator

Your new company
This opportunity is working with a growing and developing business in the Malvern area, who offer a range of products to both large organisations and independent buyers as their customer base. They have recently developed their business model, generating more sales and have restructured their back office function to complement this. This is an exciting role working in a small team who are part of a broad business function, reporting to SLT where you will be supported and championed as you develop in the role.
Your new role
This is a permanent full-time role, working Monday to Friday, based in the office, with varied duties to include:

• Customer Service to act as key contact for all allocated customer accounts with respect to product supply and associated support
• Ensure that relevant customer complaints are raised and followed up by the appropriate teams.
• Receipt and acknowledgement of sales orders.
• Keep customers updated with regard to the progress of an order.
• Act as troubleshooter in resolving delivery/document related problems arising.
• Raise and issue appropriate paperwork.
• Booking couriers and maintaining contact with them to ensure correct product delivery.
• Responsible for supporting suppliers with order queries and negotiation of prices/development costs and careful monitoring of costs (invoices etc).
• Adhere to stated policies and procedures relating to Health and Safety, and quality management.

What you'll need to succeed
Experience in Sales/Customer administration as well as great communication skills. This role will require strength in time management and prioritisation as well as working well in a small team. Being confident with IT, systems and MS Office will be key to this role, as well as the ability to work accurately and with detail.

What you'll get in return
You will be working with a business that is successful and growing with a demonstrated culture of developing its people. There is free onsite parking and good public transport links.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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