Customer Service Administrator

Customer Service Administrator 

As a Customer Service Administrator reporting to the Customer Relations Manager, you will be responsible for ensuring excellent communication exists between the business and their customers along with resolving and responding to customer queries received.  You will proactively build and develop relationships with existing clients.

Responsibilities:

Build and maintain excellent customer relationships

Liaise with clients to inform them of any non-compliance procedures and end destinations.

Review system adjustments and ensure that investigations take place as required

Pass customer claims to Claims Department to be logged

To provide help and advice to clients, using our services, over the telephone, by email or face-to-face.

To investigate and solve client's problems and queries.

To create, maintain and enhance effective working relationship with peers and work colleagues, both within the department and throughout the company

To control and manage the E-docs software for your allocated zone of customers.

Experience in logistics or a related field will give you an edge, as will familiarity with administrative duties but isn’t essential.

Proficiency in using various computer systems and software is essential to manage records and databases effectively.

No Qualifications required for this role and on job training will be provided.

Hours: 09:00 – 18:00 Monday – Friday working a 40 hour working week.

Temp – Perm contract

Salary: £25,000 per annum

If you are ready to take on a role that will challenge and reward you in equal measure, and you meet the criteria outlined above, please submit your CV to  for consideration. This is not just a vacancy; it's a chance to make a significant impact in a role where your efforts are recognised and valued.