Customer Service Administrator

Our Client based in Kettering is looking for a Customer Service candidate to join their existing team.

Objective of the Customer Service role:

To liaise with customers, taking and placing orders and supporting Sales and Customer Service queries based in an office environment.

Managing customer accounts and working closely with the Area Sales Manager to maximise sales opportunities.

To delight their Customers with 5* Customer Service.

To work alongside other team members to ensure the Customer and the Organisation are at the centre of all decision making.

Main Duties of the Customer Service Candidate:

• Answer all incoming customer enquiries, via telephone, email, and live chat in line with company SLAs.
• The ability to deal with a range of customer types from B2C and B2B.
• Manage and be responsible for customer accounts.
• Working alongside the Area Sales Managers to achieve company and individual sales targets.
• Process main orders, sample orders, damage replacements, returns, replacements and refunds.
• Provide stock checks, and price checks relating to our range of products.
• Proactively contact customers to promote offers and chase quotes.
• Provide outstanding customer service during every customer interaction whilst representing the company in a professional manner.
• Liaise with internal and external couriers to ensure a smooth delivery service for their customers. Proactively communicate any delivery updates.
• Build and develop key relationships with all relevant departments within the business including Area Sales Managers.
• Ensure that appropriate Health and Safety standards are always maintained.
• Take a leading role in your own development and additional training.
• Complete all tasks as assigned and in line with Business requirements.

Skills Of a Customer Service Candidate:

• Strong problem solving and analytical skills
• Strong organisational skills
• Excellent verbal and written communication and grammar skills
• Professional telephone manner
• Work well under pressure, multi task, meet deadlines and be able to prioritise workload
• Ability to work under own initiative and as part of a team
• Be confident in building relationships with customers and working closely with colleagues

Personal Attributes:

• Good internal and external communicator, at all levels.
• Professional & positive attitude.
• High level of attention to detail
• Able to learn different computer platforms and systems
• Professional & self-driven work ethic
• Effective time management and problem-solving skills
• Professional Behaviour

Working hours Monday to Friday 8.30am - 5.00pm and occasional Saturdays.

Job Types: Full-time, Permanent

Salary: £21,840.00-£24,675.00 per year

Benefits:

• Employee discount
• On-site parking
• Referral programme

Schedule:

• 8 hour shift 8.30 till 5
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Experience:

• Customer service: 1 year (required)
• Administrative: 1 year (required)

Work Location: In person