CUSTOMER SERVICE ADMINISTRATOR (OFFICE BASED)

This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role with a strong emphasis on customer service. You will be part of the Customer Service team dealing with the day-to-day operation but have a responsibility for company legal enquiries & processing of relevant documentation.

Main tasks and responsibilities:

• Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required.
• Liaise with Solicitors and Home-owners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor - deed of variations/deed of surrender.
• Arranging Maintenance Contracts for sub-contractors
• Filing documentation with Land Registry
• To provide an efficient and effective service to customers
• Update and maintain company software
• To accurately record and monitor queries on the company database
• Answer telephone calls and queries professionally, accurately and consistently
• Monitor, manage and action incoming emails
• Liaise with customers on the progress of their enquiry
• Raise jobs sheets, chase up and monitor progress
• Liaise closely with contractors
• Reviewing Lease Agreements and Contracts
• Raise purchase orders
• Check and process invoices
• Produce and send letters

Skills, experience and attributes required:

• At least 2 years experience in a customer service role
• Ideally someone with a background in dealing with contracts, solicitors, legal queries, etc.
• The company will also consider candidates who have an admin background dealing with maintenance queries, sub-contractors, property sales and residents.
• Proficient in using Microsoft products and general IT literacy
• Excellent organisational and time management skills
• Excellent communication skills, both verbally and written
• Ability to handle complaints and difficult situations
• Able to work as part of a team, but also independently

This is a great opportunity to join a growing company with an exciting future.