Customer Service Administrator - FULLY REMOTE

Working for our client based in East Sussex, this role will be undertaken on a fully remote basis. You will be joining a growing and dedicated team who are responsible for ensuring the smooth running of the companies services, day to day duties will include:

1.Management of new bookings including;

• Updating onto the in-house systems
• Reviewing information on the system to ensure all it is all correct
• Requesting necessary reports from external parties
• Booking appointments
• Closing bookings when concluded

2.Liaising with clients, their employees, internal staff and 3rd parties via telephone, email, and letter.

3.Working within company/client SLAs and notifying the Team Leader of any difficulty in achieving
these.

4.Escalating complex bookings or those that are progressing slowly to relevant colleagues.

This is a temporary role, we are therefore looking for someone available at short notice.. The ideal candidate will also have:

• Good verbal and written communication skills
• Good IT skills to include the use of database systems, Outlook, Word, and Excel
• Able to use own initiative and have a proactive approach.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.