Customer Service Administator

Company Profile:

• A packaging manufacturing company based in North Wales. They primarily supply the food sector, who supply major brands as well as the major supermarket chains. They are looking for a Customer Service Administrator to join their team paying up to £25,000pa depending on experience.

Posiion:

• Customer Services Administrator

Job Summary of the Customer Service Administrator:

• This role is responsible for providing sales and administrative support to our sales Managers, working closely with customers to support existing and ongoing sales and business opportunities. The role operates within a small team servicing and communicating with our customer base to understand their requirements, update them on timelines, handling any complaints and provide them with end-to-end administrative support from point of order.

Key Responsibilities of the Customer Service Administrator:

• Communicate daily with Sales Managers on all general enquiries regarding key accounts.
• Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
• Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
• Monitor aged stock on behalf of the customer and company.
• Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.
• Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
• Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
• Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
• When required, provide bespoke weekly/fortnightly/monthly data for either our customers or colleagues within the company.
• Liaise with the site Finance Administrator and Finance Shared Services to ensure all customers’ accounts are paid and no outstanding queries are held on file.
• Work closely with all members of the internal support department in the sharing & gathering of customer and product information.
• Continuously promote the business and its expertise to support sales activity.
• Communicate effectively with all other areas of the business as required including Production Planners, Inventory Controllers, Accounts and Sales and Marketing Director to create a clear and concise process.

Experience

• Computer literate - specific experience of MS office in particular Word, Excel & Outlook
• Sap knowledge would be preferable, but training will be given.
• Previous customer service experience, ideally gained within a manufacturing environment.
• Experience of dealing with customers via telephone and email communication
• Experience of general office administration & working closely with colleagues in other departments
• General knowledge of health and safety standards and practices
• Fluent English - ability to communicate effectively with colleagues both verbally and in writing.

Essential

• Able to embrace company vision and values.
• Excellent communicator, both verbally and in writing - able to maintain communication skills even when under pressure from customers and tight deadlines.
• Ability to negotiate with customers and colleagues to achieve a positive outcome.
• Able to work proactively on own initiative within the framework of the job requirements.
• Assist with problem solving to resolve any customer issues or complaints.
• High attention to detail - able to evaluate different factors when dealing with customer orders and timelines.
• Is calm and supportive with colleagues and customers.
• Able to collaborate with others daily to achieve common goals.
• Understands the needs of colleagues in other business areas.
• Proactive in supporting and communicating with customers - able to deliver a high level of professionalism at all times.
• To be aware that customer satisfaction and on time deliveries is a large part of the focus to ensure a healthy and profitable future.
• Views internal customer service as highly as external - sees colleagues as customers.
• To be aware of H&S requirements for the job and how to operate safely within a production environment.

Salary:

• Up to £25,000 pa depending on experience.

If you feel you have the right skill set and attributes for this role and that it’s the challenge you are looking for then please contact us on a confidential basis.