Customer Service Admin - Norwich FN NEW

Posted 22 March by Everpool
Easy Apply
£23,500 per annum
Norwich , Norfolk
Permanent, full-time

Register and upload your CV to apply with just one click

View all jobs
Posted by Everpool
Site Co-Ordinator, Norwich

Full-time, permanent position

Monday – Friday

1-2 days from home + 3-4 in office per week

The role:

You will be a key part of the customer journey and will need to ensure you maintain the highest levels of customer service.

A typical day will involve:

  • Complete courtesy calls to confirm upcoming appointments, make any necessary changes and liaise with not only the claimant but potentially the claimant’s carer, guardians and or housing associations.
  • Manage the appointment arrivals board ensuring systems keep up to date and in good order. You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each customer.
  • Ensuring the assessment centre is fully prepared for the start of each day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained.
  • General administrative tasks e.g., answering the telephone, copying documents etc
  • Provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre.

Job Details

  • 37.5 hours
  • Shifts between 8am-6pm
  • Optional Overtime

What we need from you

  • At least 1 year’s customer service experience
  • Excellent I.T skills- particularly Microsoft Office – as you will be working on various systems and must have good understanding
  • Team player
  • Compassionate
  • Caring manner
  • Great interpersonal skills and ability to build a rapport with people
  • Time management and attention to detail
  • Computer literate


Plus benefits!

Reference: 52363471

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches