Customer Service Account Manager

Customer Service Account Manager

• Annual Salary: £23,000 - £26,000 Bonus achievable, up to 15% of yearly salary, based on Company turnover/profit- Own customers - Agent’s turnover – Sales Team new business
• Location: Leeds
• Job Type: Full-time office based

Reed is recruiting on behalf of an established wholesaler based in Leeds, our client is looking to add a Customer Service Account Manager to join their dynamic and fun team. They are a company that takes risks and embraces a wild side, making them stand out in their industry. This full-time, permanent position is based in Leeds offers the opportunity to be part of a creative and energetic team.

Day-to-day of the role:

• Manage and develop your own customer portfolio, building on existing relationships
• Provide exceptional customer support for trade customers, handling orders via phone, email, and our trade website
• Utilise various operating systems, including Microsoft Dynamics/BC, Nutshell, and Zendesk
• Collaborate closely with our UK/US field agents and their customers
• Identify opportunities to promote additional business through existing accounts
• Target new accounts and markets to develop new business
• Achieve agreed sales targets
• Assist in organising and participating in trade shows

Required Skills & Qualifications:

• Team player with an enthusiastic and fun personality, coupled with a firm approach
• Organised and accurate with a keen attention to detail
• Excellent communication skills, both verbal and written
• Self-starter with initiative and a ‘can do’ attitude
• Ability to work under pressure and adhere to tight schedules
• Strong work ethic – flexible and hardworking
• Computer literate, proficient in Microsoft Excel and confident with numbers
• Full UK driving licence
• Minimum of 2 years’ experience in sales/customer service or field sales

Benefits:

• Competitive salary plus bonus
• Opportunity to work with a creative and fun team
• Dynamic and innovative work environment
• Career development opportunities