Customer Service Account Manager

Are you ready to join a dynamic and innovative company located near Exeter Airport? We are seeking a motivated and dedicated individual to fill the role of a Full-Time Customer Service Account Manager.

What We Offer:

• Great Company Culture: Join a team that values innovation, collaboration, and a positive work environment
• Competitive Salary: Enjoy a competitive salary of up to £26,500 upon completion of training
• Free Parking: Convenient and complimentary parking for our employees
• Generous Discounts: Benefit from substantial discounts on stocked items

Key Responsibilities:

As a Customer Service Account Manager, you will play a crucial role in our team. Your responsibilities will include:

• Managing key customer accounts and projects, providing regular reports on service level and delivery performance in accordance with departmental and contractual agreements
• Directly handling order placements and maintaining effective communication with customers
• Preparing quotations, including negotiating prices in collaboration with senior management
• Liaising with internal departments to communicate customer requirements
• Building and nurturing relationships with customers, ensuring excellent customer service
• Monitoring and managing the progress of new client onboarding, keeping all stakeholders informed
• Efficiently managing customer data on our online system

Qualifications:

To be successful in this role, you will possess:

• Strong Communication Skills: Demonstrated ability to communicate effectively with high attention to detail
• Good Organisation Skills: The ability to manage tasks efficiently and stay organized in a fast-paced environment
• Computer Proficiency: A solid understanding and proficiency in computer usage
• Excellent Communication and Negotiation Skills: Both spoken and written
• Ability to Work Under Pressure: Capable of working under pressure and meeting tight deadlines

If you are ready to embark on a fulfilling career with a company that values its employees, we encourage you to apply for this exciting opportunity.

Join us and be a part of a team that is redefining customer service excellence!