Customer Relations Executive Travel
Do you have experience in dealing with customer complaints?
My client is a successful travel company based in Essex is seeking a Customer Relations Executive, with excellent letter writing skills to investigate and respond to customer complaints.
This is an excellent opportunity for a candidate with fantastic customer service skills to join a fast growing company with fantastic benefits and career progression. As a Customer Relations Executive you will be responsible for ensuring the customer relations team provide a good, fast and affective service to each and every customer. Ensuring that client feedback is dealt with swiftly and efficiently in accordance with deadlines.
JOB DESCRIPTION:
- Dealing with complaints from customers pre and post departure, over the phone by email and by letter
- Logging the compliant and sending out an initial response to acknowledge the complaint
- Investigating the complaint by liaising with suppliers
- Responding and evaluating the complaint, offering compensation where necessary
- Ensuring all complaints are dealt with in accordance to ABTA code of conduct
EXPERIENCE REQUIRED:
- A strong background within customer relations
- Must have excellent writing skills from a customer service environment
- Previous travel experience and Knowledge of ABTA's code of conduct is an advantage
- Ability to work under pressure, use your own initiative and to deadlines
- Must be able to work calmly and rationally with difficult customers
THE PACKAGE:
- An attractive salary package of £22,000 depending on experience. This is a fantastic opportunity to work for an established and ambitious travel company.
- Hybrid working
HOURS:
- Monday - Friday; 9.00 to 17.30hrs
- Saturday: 9.00 to 17.00hrs
INTERESTED:
If you have the suitable skills and experience for the role, please follow the instructions to apply now
Reference: 52457692
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'