Customer Relations Consultant - Insurance Sector

Customer Relations Consultant - Insurance Sector

Do you have an understanding of insurance? Or do you have a background in Customer Relations?

My client is actively looking for experience insurance professionals to add to their Customer Relations team who provide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyd’s the FOS or any other relevant regulatory body.

Customer Relations Consultant - About the role

Reporting to the Customer Relations Manager, your main responsibilities in the role will be to:

Actively handle complaints in an effective manner within timescales in accordance with the complaint handling procedures

Check all new complaints on a daily basis, ensuring these are distributed to the team and that they are handled within company policy to achieve validation, investigation and negotiation in accordance with level of expertise/authority and responsibility of staff

Support and ensure compliance with Lloyd’s and FCA regulations

Investigate the underlying cause of complaints and trends, making recommendations for improvements to systems and/or training requirements

Maintain an up to date knowledge of legislation, case law, social and market developments in order to protect and promote competitive position

Customer Relations Consultant - Key requirements

Experience in the Insurance Claims / Underwriting / Customer Complaints field

Experience within Customer Relations

Organised and have strong attention to detail

Aware of and act upon all Compliance matters, eg Disability Discrimination, Data Protection, Proceeds of Crime, Risk etc