Customer Quality Engineer

Rewards and Benefits on Offer;

• Competitive salary

• Stable growing organisation.

• Permanent employment.

• Immediate start.

• Company Benefits & Pension.

MTrec’s New Opportunity;

MTrec Technical are proudly representing our prestigious Manufacturing client, based in County Durham, with their plans for growth and expansion, by recruiting a permanent Customer Quality Engineer to join their team. You will be joining a fast-paced, dynamic company, with an excellent team-based culture and huge opportunities to progress your career. Our client is a major international player in their specialist industry sector and supplies its quality products across the UK. You will be joining a very secure and expanding business, where you will enjoy a varied working environment, a great team culture and a great new career move.

If you are a Quality Engineer, please apply now for an immediate response.

The Job You’ll Do;

• Quality interface to customer, overseeing a high volume of engineering changes.

• Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.

• Leading role for internal and customer quality issues - driving investigation, root cause analysis verifying and validation of corrective actions.

• Involvement in the NPI process verifying specific customer requirements. Conducting FAI’s.

• Technical support to production on all product quality issues, advising on and carrying out technical component inspection.

• Support Internal Auditing Scheme to ensure internal procedures are being followed, and audits are conducted in and closed out in a timely manner.

• Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible.

• Analysing interested parties KPI’s and other available data/metrics to identify improvement areas.

• Review internally produced data monthly to establish trends and implement permanent CA’s.

• Periodic evaluation of customer quality performance: focusing on Customer complaints, PPM levels, quality of 8D reports.

• Presenting quality metrics at regular (BRM’s) business review meetings.

• Respond to supplier quality issues on bonded material.

• Maintaining compliance to accreditations and approvals.

• Any other reasonable duties as required.

About You;

• HND Electronics qualification (desirable) .

• Strong interpersonal skills, personable, team player, focused.

• Application of quality management systems.

• Experience of Internal Auditing ISO9001.

• Working knowledge of IPC-610.

• Worked within a volume manufacturing environment.

• Computer literate: Microsoft programs.

• High-level of data analytic work.

• Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis

• Commercial awareness

• Highly developed communication skills at all levels.