Customer Operations Officer

Your new company
Hays are partnering with a Housing Association to recruit for a temporary Customer operations officer.

Your new role
You will work within the operations team providing a comprehensive service for customers and applicants. Duties include
*Provide a comprehensive operational service to customers and applicants.
*To act as an ambassador ensuring customer receive equal standards of service and have been dealt with in a professional manner and a high level of customer services is provided at all times.
*Accurate and timely processing of customer and legal documentation
*Understand the current process flows and procedures and contribute to the continuous improvement;
*Check accuracy of legal documentation received including contracts and building agreements highlighting any issues to the legal department;
*Liaise with third parties, including solicitors, valuers, financial advisers, estate agents, lenders and customers to ensure that SLAs are met and issues resolved prior to purchase/sale completion;
*Use the appropriate computer packages to input and extract data as required;
*Maintain accurate and up to date records of customer contact and progress;
*Ensure administration records are accurate and up-to-date;
*Ensure that Docuware and customer contact reports are kept fully up-to-date;
*Provide accurate and consistent information and advice to Customers and Applicants;
*Ensure that all actions to support customers are completed within agreed timeframes and customers advised;
*Deal with any customer concerns at first point of contact and endeavour to resolve these;
*Ensure compliance with information security procedures and data protection requirements;
*Maintain customer confidentiality at all times and ensure that customers are properly identified and verified;

What you'll need to succeed
5 GCSE's1 (or equivalent) to include Maths and English (at grades A-C).
And
A minimum of 1 years' experience of working in an administrative role including the following duties: record keeping, scanning, use of databases and spreadsheets.
In lieu of qualifications a minimum of 3 years' experience.

A minimum of 3 years' experience of working in an administrative role including the following duties: record keeping, scanning, use of databases and spreadsheets.
*Previous experience of processing legal or financial documentation.
*Working knowledge of Microsoft Office with strong skills in Microsoft Word & Excel.
*Excellent oral and written communication skills.
*Self-motivated, able to plan, prioritise and have strong organisational skills including working to challenging deadlines and under pressure.
*High attention to detail and accuracy.
*Ability to problem solve and resolve queries, with a strong customer focus.
*Strong negotiation skills.
*Previous experience working within a team.
*Ability to work on own initiative to meet deadlines.
*Ability to develop good working relationships with internal and external stakeholders.
*Ability to process and handle information confidentially and sensitively.

What you'll get in return

• £15.75 per hour
• Temporary to December 2024
• Full-time position
• Belfast City Centre location
• Online timesheets with weekly pay
• Access to retailer discounts
• Access to thousands of learning and development courses

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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