Customer Operations Coordinator

Our client is a leading FMCG organisation based in Nuneaton. They are seeking to recruit a Customer Operations Coordinator on a contractual basis. This is an exciting opportunity to join a company with a household name and some incredible benefits.

Duties will include:

? Act as a dedicated point of contact for all customer enquiries in relation to sales orders, claims on delivery and distribution arrangements

? Identify potential and actual service issues, and resolutions where possible and co-ordinate communication with the customer and relevant internal departments

? Participate in customer and corporate initiatives, focusing on increasing supply chain efficiencies, increasing sales and developing the working culture at the company

? Demonstrate and promote teamwork, always acting in unity with our corporate vision and values

? Receive, validate and process customer sales orders within agreed timescales

? Receive, investigate and process customer claims and pro-actively resolve ongoing issues to improve service levels

? Work with team members to ensure that all administration tasks are completed

Who's right for the role?

? Excellent verbal and written communication skills with confidence and the ability to communicate at all levels of management, both internally and externally customer base are essential

? The ability to set up spreadsheets and manipulate data are also essential

? Advanced level IT skills in MS Excel and MS Word are a must

? The ideal candidate must demonstrate excellent organisation and time management skills

Whats in it for you?

? Attractive workplace pension scheme

? Happy to talk flexible working

? Free, onsite parking

? Discounted branded products

? Subsidised staff restaurant

? 25 Holidays + 8 bank holidays pro rata

? Discounted rates at Nuffield Health

? My Staff shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers