Customer Operations Co-Ordinator

Our client who are an innovative and family run business based in Stonehouse, have an exciting opportunity for Customer Operations Co-Ordinator to join them on a permanent basis. This is a great time to join the company as they have exciting future expansion and growth plans!

The ideal candidate will be someone who wants to own the operational administration, keeping a tight ship and grow with a rapidly changing business.

Responsibilities:

- Support the installations manager with warranty claims as required, including delivery coordination, the checking of goods against purchase orders, keeping customers updated, and scheduling installations appointments

- Data entry for insurance registrations

- Handle all enquiries with one touch contact, via the telephone wherever possible

- Scheduling quotes, technical survey and showroom appointments

- Input data into the systems to generate detailed supplier and customer quotes, technical survey sheets, order forms and picking notes

- Cross check documents to ensure accuracy during critical parts of the customer’s sales journey and take responsibility to resolve any identified inaccuracies in a timely manner

- Handle all enquiries with one touch contact, via the telephone wherever possible

- Support the installations manager with deliveries, including delivery coordination, checking goods off against purchase orders and keeping customers up to date as required, and scheduling installation appointments

- Provide quotes to customers

Candidate Attributes:

- Proactive and adaptable with a "can do" attitude

- Exceptional attention to detail and accuracy

- Enthusiastic and methodical approach to learning

- Able to work independently following an initial training period

- Able to take responsibility and ownership of tasks

Hours - Monday - Friday - Full Time

Salary - Up to £25,000 depending on experience