Customer Migration Advisor

Customer Migration Advisor

Hull (HU5)

Free Parking

37.5 Hours per week - Monday to Friday 11am-7pm

£11.73 per hour

Duration: Approximately 8 weeks

Start date- 8th April

We're looking to recruit 2 motivated Inbound and Outbound Advisers for a growing telecomms technology specialist based in the Cottingham road area of Hull. Main purpose of the role is to help the team migrate new customers to the companies technology platform.

The successful candidates will be responsible for both receiving incoming customer inquiries and making outbound calls to customers to successfully oversee this migration work.

The role requires exceptional communication skills, persuasive abilities, and a customer-centric approach provide a positive and improved experience for customers.

Key Responsibilities:

• Handling Incoming calls.
• Providing accurate and detailed information on product pricing, features and benefits.
• Identify and understand customer requirements.
• Ability to support customer through the transition journey.
• Follow up on enquiries and book appointments for product specialists.
• Build rapport and communicate company services.
• Maintain accurate call and customer interaction information.
• Stay updated on products and services and thoroughly understand the features and benefits of the products and services.
• Adhere to all framework and compliance guidelines.

Qualifications and Skills;

• Excellent verbal communication skills and the ability to adapt communication style to various customer personalities.
• Proficient in using basic computer applications and software.
• Goal-oriented mindset with a track record of meeting or exceeding targets.
• Self-motivated, energetic, and driven to succeed.
• Ability to work independently as well as part of a team.
• Time management skills to prioritise and manage multiple tasks efficiently.

Interested candidates should apply via this website.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.