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Customer Liaison Officer

Customer Liaison Officer

Posted 20 March by NET Recruit
Ended
Salary negotiable
Hornsea , North Humberside
Contract, full-time
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Posted by NET Recruit
Your Company:
An exceptional opportunity has arisen within a financial services organisation, for an Interim Customer Liaison Officer to join their team in Hornsea, Yorkshire, for a period of 12 months. The business itself offers financial services and is embarking on a mission to ensure that communities across the nation have access to money in a sustainable manner, and to provide a plethora of financial services, in collaboration with leading industry entities, enabling members of the public to access these services when they need to.

This position will play a crucial role in the day-to-day operations of the organisation and the position holder will be one of the faces and key points of contact of the business for customers who require financial services support. The main crux of this role is to understand the needs of the client and signpost them to the relevant service required, thus supporting the clients at their initial introduction to the business and the beginning of their journey with the company and the services provided.

This is an on-site role, in Hornsea and therefore applicants must be happy to travel to Hornsea for work. This is also a 12-month fixed term contract and therefore, applicants must be happy for this also.


Your Roles and Responsibilities
While in this position your duties may include but will not be limited to:
  • Becoming the first key point of contact for clients in relation to their financial and banking needs
  • Ensuring that clients are greeted and welcomed upon entry to the premises, making sure they get a great first impression
  • Supporting clients to access financial services, providing information of telephone and online options and also physical locations where their needs can be met
  • Connecting clients with companies that can support their financial needs, or banks/building societies with which they are already customers of
  • Assisting with signposting clients to where they need to go, including to the over-the-counter service providers, if they require transaction services
  • Building strong working relationships with clients, building trust and a positive bond with clients so that they feel supported in their financial needs
  • Taking part and fully supporting activities for community engagement and promotions that will benefit clients, acting as a positive face of the business and its offerings

What You Will Need To Apply:
The company are seeking applicants with strong customer service experience and fantastic communication abilities, particluarly verbal as the role will require speaking with many people face-to-face, but also excellent written communication skills as well. Additionally, candidates should have an exceptional level of attention to detail and should be able to complete any task to a high standard. Applicants should be able to handle a variety of potential situations with clients, even potentially difficult scenarios and be able to find a positive and proactive resolution to these. It would be an added bonus if candidates came from a financial services background, however this is not mandatory.


What You Will Get In Return:
As the successful candidate, a competitive salary would be available depending on previous relatable customer service experience. This will also accompany a comprehensive benefits package.

Successfully earning this role will provide the position holder with fantastic, transferable and highly sought after experience from within a leading, revolutionary business. There will be fantastic industry exposure, dealing with services offered by some of the leading financial services and banking organisations within the country.

To enquire further please don't hesitate to reach out to:

Shauna Murphy - Talent Acquisition Specialist

M: 
E: 

Reference: 52348597

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