Customer Liaison Executive

Customer Liaison Executive | Chester | £23-£25k

Adaptable Recruitment are wishing to speak to customer focused candidates who are looking for a Customer Liaison Executive role within a fast-paced business based in Chester.

Open to candidates who have a strong work ethic and have experience within the travel industry.

This is a full time, permanent role and offers a brilliant office environment with a great culture and enhanced company benefits.

Package:

• £23-£25k
• FULL-TIME 37.5-hour week
• Varied shift patterns Monday- Sunday
• 22 days holiday plus BHs
• Enhanced Company Benefits Package including holiday discounts.

Job Duties:

• As a customer Liaison Executive, you will prioritise and action E-mails effectively.
• Action daily booking queues
• Chase relevant suppliers for documentation/confirmation
• Check and update documentation for specialist bookings.
• Effectively manage and resolve escalated issues.
• Manage and resolve customer queries, primarily land queries.
• Crisis situations report
• Fulfil any critical support as directed by Manager.
• Handle incoming calls from Agents regarding documentation and Admin queries.
• Investigate booking anomalies and irregularities.
• Ensure telephone enquiries are dealt with in a helpful and precise manner.

Who will I report in to?
Customer Service Manager

When will interviews be taking place?
Interviews will be happening as soon as possible.

Ideal experience?

• Excellent telephone manner
• Skilful with Microsoft Office (Word/Excel)
• Able to create solutions & identify areas for improvement in procedure.
• Excellent numeracy and literacy skills
• Ability to organise, prioritise and manage own workload to tight deadlines.
• Manage a diverse range of duties at one time.
• Experience in dealing with conflict resolution.